Terms and Conditions
1.THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are JAMBAR PRODUCTIONS trading as myjambar.com a company registered in England and Wales. Our company registration number is 13934889 and our registered office is at 93 Norcliffe Road, Bispham, Blackpool FY2 9EN
2.2. How to contact us. You can contact us by telephoning our customer service team at +44 7742 519568 or by writing to us at our registered office address above or by email at Admin@jam-productions.co.uk
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.ELIGIBILITY
3.1. Our products are available only to individuals over the age of 18 years old. By placing your order for our products, you are confirming that you are over the age of 18 years old.
3.2. We may carry out random verification to check your age, for example by asking for identification, and in the event that we determine that you are not legally permitted to order the products, or you refuse to provide such verification, we shall be entitled to end the contract without notice.
4.OUR CONTRACT WITH YOU
4.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.5.
OUR PRODUCTS
5.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
6. YOUR RIGHTS TO MAKE CHANGES If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).
7. OUR RIGHTS TO MAKE CHANGES
7.1Minor changes to the products. We may change the product:
7.1.1to reflect changes in relevant laws and regulatory requirements; and
7.1.2to implement minor technical adjustments and improvements, for example to address a security or safety threat. These changes will not affect your use of the product.
7.2More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
8.PROVIDING THE PRODUCTS
8.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
8.2. When we will provide the products. During the order process we will contact you with an estimated delivery date, which will be within 30 working days after the day on which we accept your order (if within the UK). International delivery times will vary from country to country
8.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
8.4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
8.5. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.
8.6. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
8.6.1. we have refused to deliver the goods;
8.6.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
8.6.3. you told us before we accepted your order that delivery within the delivery deadline was essential.
8.7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
8.8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 5 or clause 6, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us. We will pay the costs of postage or collection.
8.9. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
8.10.When you own goods. You own a product which is goods once we have received payment in full.
8.11. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name, address and proof of age. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8.12. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
8.12.1. deal with technical problems or make minor technical changes;
8.12.2. update the product to reflect changes in relevant laws and regulatory requirements;
8.12.3. make changes to the product as requested by you or notified by us to you (see clause 7).
8.13. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than one months in any period, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
9.IF THERE IS A PROBLEM WITH THE PRODUCT
9.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at the number provided above or write to us at our email address or registered office address.
9.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
9.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us.
10.PRICE AND PAYMENT
10.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3. for what happens if we discover an error in the price of the product you order.
10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
10.4. When you must pay and how you must pay. We accept payment with all major credit and debit cards. When you must pay depends on what product you are buying, however usually you must pay for the products when you place the order.
10.5 All legal disputes related to card processing are handled under United Kingdom law
11.OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987
11.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, and different terms and conditions will be deemed to apply to you.
12.HOW WE MAY USE YOUR PERSONAL INFORMATION We will only use your personal information as set out in our privacy policy.
13.CLP REGULATIONS
13.1. 20mg:This product contains nicotine which is a highly addictive substance. Not for sale to anyone under the age of 18. Danger: Contains Nicotine. Toxic in contact with skin. Toxic if swallowed. Wash hands thoroughly after handling. If swallowed: Call a poison centre or doctor/physician if you feel unwell. If on the skin: Wash with plenty of soapy water. If in eyes: Wash out with plenty of clean water. Keep out of reach of children. Dispose of contents/containers in accordance with regional regulations.